Empathy for the Absent

In Practical Wisdom the authors argue for empathy and against rules. There is something to be said for their argument.
But we tend to empathize with those who are present and not those we do not see or even know.
For example in academic tenure and promotion decisions, slack is often cut for colleagues who already have their foot in the door. We know them, their troubles and challenges. So they are tenured and promoted and given salary increases and perks even though there are others outside the door who may have greater productivity and even greater troubles and challenges.
Charlie Munger in an interview at the University of Michigan spoke of how hard it is for physicians to hold their peers responsible when they are incompetent or negligent. They have empathy for their peers, knowing their troubles and challenges. And Munger also says few physicians are willing to suffer the long-lasting “ill will” from their peers who have been held accountable. They do not know so well the patients who suffer, and one way or another, the patients are soon out of sight.
Just as in academics we do not know so well the students who suffer; or the able scholars who suffer, standing outside the door.
Following rules seems unsympathetic and lacking in empathy. But it may be the best way to show empathy for the absent.

The book mentioned is:
Schwartz, Barry, and Kenneth Sharpe. Practical Wisdom: The Right Way to Do the Right Thing. New York: Riverhead Books, 2010.

The interview with Munger is:
Quick, Rebecca (interviewer). “A Conversation with Charlie Munger.” University of Michigan Ross School of Business, Sept. 14, 2010.

Early Standard Oil Executive Preserved Shakespeare First Folios

(p. 17) “The Millionaire and the Bard,” by Andrea Mays, is an American love story. It is the engaging chronicle of a sober, hard-working, respectably married industrialist of the Gilded Age who became obsessed with the object of his desire. Though generally frugal and self-­disciplined, he was willing to pay extraordinary sums in order to put his hands on his mistress, to gaze at her lovingly and longingly, to caress her. To possess her only once was not enough for him; he craved the experience again and again, without limit.
. . .
I am, as readers have probably surmised, speaking of the peculiar passion of book collecting. The lover in question was Henry Clay Folger, who made his fortune as one of the presidents and, by 1923, the chairman of the board of Standard Oil of New York. And the beloved, which he pursued with unflagging ardor, was a single book: “Mr. William Shakespeares Comedies, Histories, & Tragedies, Published according to the True Originall Copies.” Printed in London in 1623, seven years after the author’s death, it is the book known to all lovers of Shakespeare simply as the First Folio.
. . .
Andrea Mays is a professor of economics, and the great strength of her book is an unflagging interest in exactly how Folger played the game.
. . .
Rarely has a mad passion brought forth such a splendid and enduring fruit.

For the full review, see:
STEPHEN GREENBLATT. “In Love with Shakespeare.” The New York Times Book Review (Sun., MAY 24, 2015): 17.
(Note: ellipses added.)
(Note: the online version of the review has the date MAY 22, 2015, and has the title “‘The Millionaire and the Bard,’ by Andrea E. Mays.”)

The book under review, is:
Mays, Andrea E. The Millionaire and the Bard: Henry Folger’s Obsessive Hunt for Shakespeare’s First Folio. New York: Simon & Schuster, 2015.

Under Perverse Institutions, It Takes “Canny Outlaws” to Do What Is Right

Practical Wisdom is a hard book to categorize. It is part philosophy, and one of the co-authors is an academic philosopher. But most of the book consists of often fascinating, concrete examples. The examples are usually of perverse institutions and policies that create incentives and constraints that reward those who do bad and punish those who do good. The authors’ main lesson is that we all should become stoical “canny outlaws” by finding crafty ways to do what is right, while trying to avoid or survive the perverse incentives and constraints.
Maybe–for me the main lesson is that we all should get busy reforming the institutions and policies. But whether their lesson or my lesson is the best lesson, their book is still filled with many great examples that are worth pondering.
In the next few weeks, I will be quoting several of the more useful, or thought-provoking passages.

The book discussed, is:
Schwartz, Barry, and Kenneth Sharpe. Practical Wisdom: The Right Way to Do the Right Thing. New York: Riverhead Books, 2010.

Genius Physicist Dyson: Global Warming Is a Religion Where Belief Is Strong, Evidence Weak

(p. 8) On to controversial topics: What books would you recommend on climate science? On the relationship between science and religion?
On climate science, I recommend “Cool It: The Skeptical Environmentalist’s Guide to Global Warming,” by Bjorn Lomborg. On science and religion, “The Varieties of Religious Experience,” by William James. Lomborg is an economist, and James was a psychologist. Both books were written by skeptics, with understanding and respect for the beliefs that they were questioning. The reason why climate science is controversial is that it is both a science and a religion. Belief is strong, even when scientific evidence is weak.

For the full interview, see:
“Freeman Dyson: By the Book.” The New York Times Book Review (Sun., April 16, 2015): 8.
(Note: bold in original.)
(Note: the online version of the interview has the date April 19, 2015.)

The Lomborg book recommended by Dyson, is:
Lomborg, Bjørn. Cool It: The Skeptical Environmentalist’s Guide to Global Warming. New York: Alfred A. Knopf, 2007.

Ed Telling’s Band of Irregulars Had the Freedom to Perform

(p. 482) . . . Bill Sanders, Charlie Bacon’s replacement as the head of corporate personnel, . . . had once served Telling in the East despite having hair that flowed far below his ears. Sanders had grown his hair out in order to irritate an old-school store manager who exercised his sovereign rights by refusing to hire any man not sporting a crew cut. The fact that Telling never told Sanders to cut his hair was an early indication to others in the East that Ed Telling was much more interested in people who could do the job and who exhibited a healthy contempt for the status quo than he was in appearances.
. . .
(p. 492) It was more than dumb luck that his band of loyalists happened to include several supersensitive and insecure men, some deeply religious men, some obsessively ambitious men, several quite short men, and others, from secretaries to former window-dressers, who never fit into the status quo until Ed Telling discovered them and helped them flourish among his private band of irregulars. Along the way, the Eastern Territory troupe was joined by others. Whether they were bright-button kids from Utah itching to accomplish an act that truly counted on a large scale, or frustrated wordsmiths so enamored of the metaphors of power that the practice of management appeared to them in Biblical panoramas, they all had a part. All irregulars were welcome, and in his quiet way Ed Telling played them all. Telling could sense through instinct which people were willing to submit and which ones were willing to fight. Far from being unaware of his motivational skills, Telling would on occasion call Pat Jamieson into his office after one of his managers left, then convey to Pat the elliptical words he’d uttered to the manager, and predict the number of days it would take the officer to come back with the problem ironed out. He was rarely off by more than twenty-four hours. He said his management style involved giving subordinates a great deal of freedom, “the freedom,” he called it, “to perform.”

Source:
Katz, Donald R. The Big Store: Inside the Crisis and Revolution at Sears. New York: Viking Adult, 1987.
(Note: ellipses added.)

Constitutional Superheroes Created the American Nation

(p. 12) When and how did the United States ­become a nation? This question is the core of “The Quartet.” In his customary graceful prose, Joseph J. Ellis, the author of such works of popular history as the prizewinning “Founding Brothers,” argues that the United States did not become a nation with the Declaration of Independence in 1776. Rather, he says, American nationhood resulted from the creation, adoption and effectuation of the United States ­Constitution.
Ellis declares, “Four men made the ­transition from confederation to nation ­happen. . . . George Washington, Alexander Hamilton, John Jay and James Madison” (along with three supporting players: Robert Morris, Gouverneur Morris and Thomas Jefferson). He writes that “this political quartet diagnosed the systemic dysfunctions under the Articles, manipulated the political process to force a calling of the Constitutional Convention, collaborated to set the agenda in Philadelphia, attempted somewhat successfully to orchestrate the debates in the state ratifying conventions, then drafted the Bill of Rights as an insurance policy to ensure state compliance with the constitutional settlement. If I am right, this was arguably the most creative and consequential act of political leadership in American history.”
. . .
Ellis’s “quartet” are constitutional superheroes, the Fantastic Four of American nationalism.

For the full review, see:
R. B. BERNSTEIN. “Gang of Four.” The New York Times Book Review (Sun., MAY 10, 2015): 12.
(Note: ellipsis internal to paragraph, in original; ellipsis between paragraphs, added.)
(Note: the online version of the review has the date MAY 5, 2015, and has the title “”The Quartet,’ by Joseph J. Ellis.”)

The book under review, is:
Ellis, Joseph J. The Quartet: Orchestrating the Second American Revolution, 1783-1789. New York: Alfred A. Knopf, 2015.

Having Your Intellectual Property Stolen, Modifies Your Views on Piracy

(p. C18) Dear Dan,
My nephew has been downloading music and movies illegally from the Internet. Without sounding self-righteous, how can I get him to respect intellectual-property rights?
–Patricia

My own view on illegal downloads was deeply modified the day that my book on dishonesty was published–when I learned that it had been illegally downloaded more than 20,000 times from one overseas website. (The irony did not escape me.) My advice? Get your nephew to create something and then, without his knowing, put it online and download it many, many times. I suspect that will make it much harder for him to keep up his blithe attitude toward piracy.

For the full advice column by Dan Ariely, professor of behavioral economics at Duke , see:
DAN ARIELY. “ASK ARIELY; It’s Risky to Rely on Retirement Questionnaires.” The Wall Street Journal (Sat., May 23, 2015): C18.
(Note: italics in original.)
(Note: the online version of the advice column has the date May 22, 2015.)

Sears Democratized the Washing Machine

(p. 301) The pieces of a new dream had finally been drawn in–big, diverse businesses that could combine as a sum greater than the proverbial parts. Now Sears could continue to “democratize” products that were previously too expensive or sophisticated for everyday people.
The automatic washing machine was an artifact owned only by the rich until Sears democratized the machine in 1942: $37.95–three bucks down and four more a month on time. The process was at the core of the entire industrial revolution-the humbling of products: buckles, buttons, and beer–and the efficient distribution of previously unattainable things to the huge pools of human desire called markets. Now the possibility stood before them of starting the cycle all over again.
Sears could spin a grand, gilded net for the people that included housing, mortgages, all manner of insurance, variations on banking sources, investment services, and, of course, consumer goods. People could get a house from Sears again. When the system was up and running, they could even get the money to buy the house; get the stuff that goes in the house; and the services that ensure the sustenance of the house if something unforeseen happens.

Source:
Katz, Donald R. The Big Store: Inside the Crisis and Revolution at Sears. New York: Viking Adult, 1987.

“The Most Astonishing Feat Mankind Has Ever Accomplished”

(p. 11) It’s been nearly half a century since David McCullough published “The Johns­town Flood,” which initiated his career as our matchless master of popular history. His 10th book, “The Wright Brothers,” has neither the heft of his earlier volumes nor, in its intense focus on a short period in its subjects’ lives, the grandness of vision that made those works as ambitious as they were compelling. Yet this is nonetheless unmistakably McCullough: a story of timeless importance, told with uncommon empathy and fluency.
. . .
David McCullough is interested in only one thing, namely how it was possible that two autodidacts from Ohio managed to satisfy a longing that the species had harbored for centuries. “The Wright Brothers” is merely this: a story, well told, about what might be the most astonishing feat mankind has ever accomplished. As the comic Louis C.K. has said, reprovingly, to those who complain about the inconveniences and insults of modern air travel: “You’re sitting. In a chair. In the SKY!!”
Which is saying a lot. On its own terms, “The Wright Brothers” soars.

For the full review, see:
DANIEL OKRENT. “‘The Aviators.” The New York Times Book Review (Sun., MAY 10, 2015): 11.
(Note: ellipses internal to paragraph, in original; ellipsis between paragraphs, added.)
(Note: the online version of the review has the date MAY 4, 2015, and has the title “‘The Wright Brothers,’ by David McCullough.”)

The book under review, is:
McCullough, David. The Wright Brothers. New York: Simon & Schuster, 2015.

“The General” at Sears Hated Bureaucracies that Restricted Individual Human Will

(p. 12) Though for fifty-four years he was known throughout the country as “the General,” Wood actually quit the Army in 1915 at the age of thirty-six. The son of a Civil War hero, he had graduated from West Point in the class of 1900 and had served for ten years as right-hand man to the famously hard-driving General George Goethals while they built the apparently unbuildable Panama Canal. After he left the service, Wood did agree to come back as acting Quartermaster General during World War I, but in truth he never much cared for the Army. It always seemed such a top-heavy thing, and so restrictive of human will.
The General hated bureaucracies. Aside from his desire to personally raise the standard of living of an entire nation, he dreamed of creating an institution that could accomplish large works without restricting the individuality of the people within it. He said he wanted to make an American corporation that had a soul.

Source:
Katz, Donald R. The Big Store: Inside the Crisis and Revolution at Sears. New York: Viking Adult, 1987.

Entrepreneur Elon Musk Is Determined and Works Intensely

(p. C7) “Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future” isn’t the first biography we’ve had of Mr. Musk, nor will it be the last. But it is easily the richest to date. It’s also the first one Mr. Musk has cooperated with, though he had no control, the author says, over its contents. Mr. Vance is a technology writer for Bloomberg Businessweek. He won over Mr. Musk, who initially declined to be interviewed, impressing him with his diligence after he had interviewed some 200 people.
The result is a book that is smart, light on its feet and possesses a crunchy thoroughness. Mr. Vance can occasionally veer toward hagiography and the diction of news releases. After noting that Mr. Musk’s grand vision is to colonize Mars, for example, Mr. Vance writes:
“He’s the possessed genius on the grandest quest anyone has ever concocted. He’s less a C.E.O. chasing riches than a general marshaling troops to secure victory. Where Mark Zuckerberg wants to help you share baby photos, Musk wants to … well … save the human race from self-imposed or accidental annihilation.”
. . .
The best thing Mr. Vance does in this book, though, is tell Mr. Musk’s story simply and well. It’s the story of an intelligent man, for sure. But more so it is the story of a determined one. Mr. Musk’s work ethic has always been intense. One observer says about him early on, “We all worked 20 hour days, and he worked 23 hours.”

For the full review, see:
DWIGHT GARNER. “Books of The Times; For Industrialist, Sky Is No Limit.” The New York Times (Weds., MAY 13, 2015): C1 & C7.
(Note: ellipses internal to paragraph, in original; ellipsis between paragraphs, added.)
(Note: the online version of the review has the date MAY 12, 2015, and has the title “Books of The Times; ‘Elon Musk,’ a Biography by Ashlee Vance, Paints a Driven Portrait.”)

The book under review, is:
Vance, Ashlee. Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future. New York: Ecco, 2015.