Category: Entrepreneurship

Restaurants Add Labor Surcharges to Help Pay Minimum Wage Costs

(p. B1) In lieu of steep menu price increases, many independent and regional chain restaurants in states including Arizona, California, Colorado and New York are adding surcharges of 3% to 4% to help offset rising labor costs. Industry analysts expect the practice to become widespread as more cities and states increase minimum wages.
“It’s the emerging new norm,” said Sharokina Shams, spokeswoman for the California Restaurant Association. She said California restaurants are adding surcharges as the state lifts the minimum wage every year until it reaches $15 an hour by 2023. It is currently at $10.50 an hour for employers with 26 or more workers.
. . .
While adding a surcharge risks turning diners away, some restaurateurs say they want customers to understand the consequences of higher wages on a business with profit margins of generally between 2% and 6%.
. . .
(p. B2) Sami Ladeki added surcharges to the menu at six Sammy’s Woodfired Pizza & Grill restaurants in San Diego and eight more across California. He said it was a mistake to call the charge a state mandate, and has changed the wording. But he remains critical of rising minimum wages.
“This is not sustainable,” said Mr. Ladeki, who says he makes a profit of around 1% charging $12 to $14 a pizza. “People are not going to pay $15 or $20 for a pizza.”
. . .
David Cohn, who owns 15 restaurants in San Diego, including BO-beau, said his 3% surcharge wasn’t a stunt.
“We want people to understand there is a cost,” Mr. Cohn said. “How do we stay in business with margins shrinking and competition increasing?”

For the full story, see:
JULIE JARGON. “New on Your Dinner Tab: A Labor Surcharge.” The Wall Street Journal (Fri., March 10, 2017): B1-B2.
(Note: ellipses added.)
(Note: the online version of the story has the date March 9, 2017.)

Entrepreneur Rothblatt Was Highest-Paid Female CEO in 2013

(p. 3) Martine Rothblatt, a serial entrepreneur, has a unique perspective on female 1 percenters. She not only founded Sirius Satellite Radio, but also founded and serves as chief executive of United Therapeutics, a pharmaceuticals company. Ms. Rothblatt was the highest-paid female chief executive in the country in 2013, with compensation of $38 million, yet she does not see her success as a victory for women. She was born as Martin and underwent gender reassignment surgery in 1994.
“I’ve only been a woman for half of my life, and there’s no doubt that I’ve benefited hugely from being a guy,” she told Fortune magazine.
In an interview, Ms. Rothblatt had some surprising suggestions for helping women reach the top. She supports eliminating “say on pay” rules that allow shareholders to vote on executive compensation, and eliminating shareholder advisory groups. “If shareholders do not like the pay a woman is receiving as C.E.O., they should simply sell the stock, and vice versa,” she said.

For the full commentary, see:
ROBERT FRANK. “INSIDE WEALTH; Plenty of Billionaires, but Few Are Women.” The New York Times, Sunday Business Section (Sun., Jan. 1, 2017): 3.
(Note: the online version of the commentary has the date DEC. 30, 2016, and has the title “INSIDE WEALTH; Why Aren’t There More Female Billionaires?”)

Music Cassettes Still Thrive

(p. D11) . . . thanks to music fans who are rediscovering the format’s appeal–whether the ability to craft heartfelt mixtapes or the comfort of having tangible music–cassettes are making a comeback. Sales figures for streaming music and even vinyl may dwarf those of cassettes, but the format still thrives: An estimated 129,000 tapes sold last year, up from 74,000 the year before, according to Nielsen Music.
Blame the resurgence, in part, on Justin Bieber. So says Gigi Johnson, director of UCLA’s Center for Music Innovation. When the heartthrob released a cassette version of his Grammy-nominated album “Purpose” in 2016, more than 1,000 copies of the retro iteration sold (a relatively significant sum). The Weeknd’s Grammy-winning release “Beauty Behind the Madness” saw similar sales in cassette form, as did over 20 other albums last year, including the “Guardians of the Galaxy” soundtrack and reissues of works by Prince and Eminem.
Although four-digit sales figures might seem paltry, Ms. Johnson deemed 2016 “a breakout year” for cassettes. “You can expect to see many more artists embracing tapes this year and next,” she said.
. . .
“I keep waiting for this to be a fad that will fade out,” said Ms. Johnson of UCLA. “But we’re almost a decade into this and it keeps growing.”

For the full story, see:
NATHAN OLIVAREZ-GILES. “GEAR & GADGETS; Can’t Stop the Music.” The Wall Street Journal (Sat., March 11, 2017): D11.
(Note: ellipses added.)
(Note: the online version of the story has the date March 9, 2017, and has the title “GEAR & GADGETS; Why Cassette Tapes Are Making a Comeback.”)

Most “Small Firms Do Not Innovate”

(p. A11) The neglect of small businesses stems in part from the sense that they aren’t very dynamic–that in contrast with startups, they don’t really grow or change from year to year. In a 2011 paper published by the National Bureau of Economic Research, Erik Hurst and Benjamin Wild Pugsley of the University of Chicago found that most of the people running these companies are content to stay small and continue offering the same kinds of products or services as competitors.
“Most firms start small and stay small throughout their entire lifecycle,” they write. “Also, most surviving small firms do not innovate along any observable margin.”
Profs. Ruback and Yudkoff are challenging that attitude. Their argument is that well-trained and energetic new managers can bring process innovations to these businesses that can fundamentally alter their trajectories. In many cases, the firms purchased by Harvard Business School graduates have begun hiring and growing. The alumni who are running them can make a good living today–and potentially see very good returns in the future, if and when they sell their better-run, more-profitable firm at a premium.

For the full commentary, see:
NITIN NOHRIA. “Appreciating the Big Role of Small Businesses.” The Wall Street Journal (Sat., Sept. 3, 2016): A11.
(Note: the online version of the commentary has the date Sept. 2, 2016,)

The published version of the Hurst and Pugsley paper mentioned above, is:
Hurst, Erik, and Benjamin Wild Pugsley. “What Do Small Businesses Do?” Brookings Papers on Economic Activity Issue 2 (Fall 2011): 73-118.

Walt Disney “Tossed Out the Corporate Playbook”

(p. 4) Here is something that might surprise you: Walt Disney, that icon of American ingenuity, was in financial straits through most of his career. You probably thought he would have been a business genius — a model for others to study. But Disney was an atrocious businessman, constantly running his company into the ground. At the same time, though, he was a corporate visionary whose aversion to typical business practices led to the colossus that the Walt Disney Company became.
. . .
Disney could have expanded the company steadily, building on the success of Mickey Mouse. Instead, he placed a huge and highly risky bet on feature animation. “Snow White” was four years in production and cost over $2 million ($33.5 million in today’s dollars), most of it borrowed from Bank of America against the receipts of the cartoon shorts. The gamble paid off. “Snow White” earned nearly $7 million ($117 million today), most of which he immediately sank into a new studio headquarters in Burbank, Calif., and a slate of features.
. . .
He didn’t care one whit about money. Even his wife, Lillian, complained that she didn’t understand why he didn’t have more of it. After all, she said, he was Walt Disney. Had he not been the studio’s creative force, had the studio not been so closely identified with him, he almost certainly would have been ousted. As it was, both the bankers and his brother pressured him to rein in his ambitions and compromise on the quality of his films.
. . .
And though Disney’s capriciousness and constant reinvention of his company drove his brother and others crazy, it also kept re-energizing the Disney studio and led, in 1955, to Disneyland — a triumph that at last put the company on solid financial footing. Not incidentally, Disneyland sprang from another of Disney’s beliefs: that it was hard to wring greatness from a bureaucracy. He and his team designed the park as a separate entity from the studio, WED Enterprises.
None of this would have been possible without Roy Disney’s understanding that his primary job was to realize his brother’s dreams. He was the businessman whom Disney needed to deal with other businessmen. Walt Disney, at his core, was an artist who tossed out the corporate playbook and operated, as artists usually do, by inspiration. In the end, the company flourished precisely because Disney was such an indifferent businessman.

For the full commentary, see:
NEAL GABLER. “A Visionary Who Was Crazy Like a Mouse.” The New York Times, SundayBusiness Section (Sun., SEPT. 13, 2015): 4.
(Note: ellipses added.)
(Note: the online version of the commentary has the date SEPT. 12, 2015, and has the title “Walt Disney, a Visionary Who Was Crazy Like a Mouse.”)

Some of what Gabler discusses in the commentary quoted above, is also discussed in his biography of Disney:
Gabler, Neal. Walt Disney: The Triumph of the American Imagination. 1st ed. New York: Alfred A. Knopf, 2006.

Founder Movie Is Unfair to Entrepreneur Ray Kroc

(p. 1D) McDonald’s franchise owner Jim Darmody of Omaha notes that the Hollywood film about Ray Kroc doesn’t always put the self-proclaimed “founder” of the fast-food chain in a good light.
“The movie makes it seem like he stole something from the McDonald brothers,” Darmody said. “But I can’t fault him. He bought it from the brothers and made it a dynasty.”
. . .
(p. 3D) Ray Kroc not only made a fortune that his wife turned into philanthropy, Jim said, but also created opportunities for people like himself.
. . .
Darmody said the McDonald’s Corp. has an excellent inspection program at stores for consistency and cleanliness.
Communities, he said, also have benefited from the presence of McDonald’s.
Kroc died in 1984. His widow, Joan Kroc, who died in 2003, left her $1.5 billion estate to charity.
. . .
. . . in a 1993 phone interview, Dick McDonald told me that he and his brother had no regrets about selling to Kroc for what later seemed a pittance.
“Neither of us had any youngsters who would go into the business,” said Dick, who had come up with the idea for golden arches. “I guess we could have stayed and piled up millions. But as my brother once said, ‘What can we do with $40 million that we can’t do with three or four million — except pay a lot of taxes?’ ”
. . .
Darmody, who has flipped a few burgers, said he learned some things from the movie, including how the brothers came up with the speedy production system. But without Kroc, he said, McDonald’s wouldn’t be what it is today.

For the full story, see:
Michael Kelly. “Following in the Footsteps of Founder.” Omaha World-Herald (Thurs., March 2, 2017): 1D & 3D.
(Note: ellipses added.)
(Note: the online version of the story has the date Mach 4 [sic], 2017, and has the title “Kelly: McDonald’s franchise owner in Omaha says ‘founder’ Ray Kroc created opportunities for people.”)

How Uber Resisted Regulation

(p. B1) Uber Technologies Inc. has for years employed a program that uses data from its ride-hailing app and other tools to evade government officials seeking to identify and block the service’s drivers, according to a person familiar with the matter.
. . .
Uber has set up GPS rings around government offices, tracked low-cost phones and looked for other clues that regulators were targeting its drivers, such as frequently opening or closing the app or using credit cards tied to city agencies, according to the Times report. Once identified, Uber kept regulators out of vehicles by failing to send drivers their way, according to the newspaper.

For the full story, see:
GREG BENSINGER. “Uber Used Program to Evade Authorities.” The Wall Street Journal (Mon., March 6, 2017): B4.
(Note: ellipsis added.)
(Note: the online version of the story has the date March 4, 2017, and has the title “Uber Used ‘Greyball’ Program to Circumvent Authorities.” )

Increasing Number of Free Agent Entrepreneurs

(p. A3) A tiny segment of U.S. manufacturing appears to be thriving–the one with no employees.
A mix of technology, economic necessity and adventure is leading more Americans to found companies that plan to stay very small. That entrepreneurial spark also highlights challenges facing the economy, from difficulty re-entering the job market to the diminishing role of fast-growing young firms.
Nicholas Hollows wants to be his own boss, and not anyone else’s.
“I definitely don’t intend to switch my role from a person who makes things to a person who manages people,” said the 32-year-old sole proprietor of Hollows Leather in Eugene, Ore. “Being hands-on is the whole reason I do this.”
The number of businesses classified as manufacturers with no employees has been rising steadily since the depths of the recession. The tiny operations often make food, craft beer, toiletries or other niche products. Their growth stands out in a sector that has been shedding workers for decades.
U.S. food manufacturers with no employee but the owner nearly doubled from 2004 to 2014. One-worker beverage and tobacco makers expanded 150%. Such chemical manufacturers–a category that includes makers of soap and perfume–grew almost 70%.
In all, there were more than 350,000 manufacturing establishments with no employee other than the owner in 2014, up almost 17% from 2004, according to the most recent Commerce Department data. By comparison, there were 292,543 establishments with other employees, down 12%. The shift creates a challenge for building back the number of jobs in the U.S. manufacturing sector.

For the full story, see:
Sparshott, Jeffrey. “Tiny Firms Stay That Way.” The Wall Street Journal (Thurs., Dec. 29, 2016): A3.
(Note: the online version of the story has the date Dec. 28, 2016, and has the title “Big Growth in Tiny Businesses.”)

Entrepreneur Marconi Was Driven by Wireless Communication Project

(p. C5) Marconi is another example of the Victorian “self-made man,” in this case a precocious youth fascinated by electricity and electrical wave pulses.
. . .
Sending the letter “S” in Morse code to his assistant, Mignani, on the far side of the meadow several hundred yards away was great, but not enough. What if, instead, Mignani took the receiver to the other side of the hill, out of sight of the house, and then fired a gunshot if the pulses got through? “I called my mother into the room to watch the momentous experiment. . . . I waited to give Mignani time to get to his place. Then breathlessly I tapped the key three times. . . . Then from the other side of the hill came the sound of a shot. . . . That was the moment when wireless was born.”
. . .
A combination of technological insight, organizational skill and business acumen gave him, like Steve Jobs in the next century, his place in history. To the end of his life Marconi was driven by a vision of the whole world communicating through wireless waves in the air.
. . .
. . ., Mr. Raboy exhaustively if deftly tells the tale of the next few critical years: Marconi’s long stay in England, the search for funding (without losing control), the critical establishment of patents, the embrace by officials in the British Post Office and Royal Navy, the ship-to-shore and ship-to-ship wireless transmissions. There’s a fine chapter on the critical long-range, trans-Atlantic experiments in 1901. These were conducted in wintry, gusty Newfoundland, whose supportive provincial government grasped almost immediately what Marconi offered: instant and vastly less expensive communication to Canada, Boston and New York and, above all, to Britain and its empire. Little wonder that such powerful entities as the (state-subsidized) Anglo-American Telegraph Co. were alarmed at this interloper. . . .
In 1909, at the age of 35, the Italian entrepreneur would stand up proudly to receive the Nobel Prize in physics.

For the full review, see:
PAUL KENNEDY. “When the World Took to the Air; Like Steve Jobs, Marconi combined technological insight, organizational skill and business acumen.” The Wall Street Journal (Sat., Sept. 10, 2016): C5-C6.
(Note: ellipses internal to second quoted paragraph, in original; other ellipses, added.)
(Note: the online version of the review has the date Sept. 9, 2016, an has the title “The World’s First Communications Giant; Like Steve Jobs, Marconi combined technological insight, organizational skill and business acumen.”)

The book under review, is:
Raboy, Marc. Marconi: The Man Who Networked the World. New York: Oxford University Press, 2016.

Privatized Airports Are Better Managed

(p. A15) The highest-ranked American airport on the list of the world’s top 100, as determined by the Passengers Choice Awards, is Denver–at 28. Atlanta comes in at 43, Dallas at 58, Los Angeles at 91.
Why do American passengers pay so much to get so little? Because their airports, by global standards, are terribly managed.
Cities from London to Buenos Aires have sold or leased their airports to private companies. To make a profit, these firms must hold down costs while enticing customers with lots of flights, competitive fares and appealing terminals. The firm that manages London’s Heathrow, currently eighth in the international ranking, was so intent on attracting passengers that it built a nonstop express train to the city’s center. It’s also seeking to add another runway, as is the rival firm running Gatwick Airport.
American airports are typically run by politicians in conjunction with the dominant airlines, which help finance the terminals in return for long-term leases on gates and facilities. The airlines use their control to keep out competitors; the politicians use their share of the revenue to reward unionized airport workers. No one puts the passenger first.

For the full commentary, see:
JOHN TIERNEY. “‘Third World’ U.S. Airports? That Insults the Third World; Private managers make terminals sparkle and hum the world over. Here we’re stuck with LaGuardia.” The Wall Street Journal (Sat., Jan. 21, 2017): A15.
(Note: the online version of the commentary has the date Jan. 23 [sic], 2017.)

Israelis Are Tenacious, Informal, Question Authority, and Tolerate Failure

(p. A15) Israel is a country of eight million people that at its narrowest point is 9 miles wide. It is surrounded on all sides by enemies who would like to see it wiped off the map: Hezbollah to the north, Hamas to the south, plus Bashar al-Assad’s regime, Islamic State and Iran to the east. It wouldn’t take a particularly pessimistic person to bet against this besieged slice of desert. Yet this tiny nation has also built an air force, anti-missile defense system and intelligence apparatus that is revered around the world–and relied on by the U.S. military, among many others. And it’s done it with a minuscule fraction of the budget available to larger nations.
How has Israel pulled it off? In “The Weapon Wizards” Yaakov Katz and Amir Bohbot tell the story of how the Jewish state’s military and defense sector became one of the most cutting-edge in the world. In chapters focused on particular technologies and weapons, such as drones, satellites and cyber warfare, the authors make the case that the same factors that have made Israel a tech giant have also allowed it to become a “high-tech military superpower.” The country’s military, its schools and its extracurricular institutions inculcate in its young people tenacity, insatiable questioning of authority, determined informality, cross-disciplinary creativity and tolerance of failure.
. . .
While “The Weapon Wizards” can be a bit technical for the lay reader, the authors have skillfully conveyed a key component of the dynamic innovation culture that has made the Jewish state one of the most important entrepreneurial and technology-driven economies in the world. Not bad for a country 9 miles wide.

For the full review, see:
DAN SENOR. “BOOKSHELF; Drafting Up Innovation.” The Wall Street Journal (Thurs., Feb. 2, 2017): A15.
(Note: ellipsis added.)
(Note: the online version of the review has the date Feb. 3 [sic], 2017.)

The book under review, is:
Katz, Yaakov, and Amir Bohbot. The Weapon Wizards: How Israel Became a High-Tech Military Superpower. New York: St. Martin’s Press, 2017.