Category: Psychology

Koch Employees Motivated by the Fulfillment of Meaningful Work

(p. A11) . . . , Mr. Koch defines “principled entrepreneurship” as the effort to maximize profit by “creating superior value,” as well as by “acting lawfully and with integrity.” What is good for business, he says, is good for society–another aspect of good profit.
The culture of a company is formed, Mr. Koch observes, when employees internalize such principles and practices. Although employees should be urged, he says, to be agents of change, to think critically and, when necessary, to challenge the decisions of their bosses, they will find that their most significant motivation is a sense of accomplishment and fulfillment. “We cannot ignite a passion for creating the greatest value,” Mr. Koch writes, “if there is no meaning in our work.”

For the full review, see:
JOSEPH MACIARIELLO. “BOOKSHELF; The Company He Keeps; Respect means treating people on their merits–not according to the rigid categories of identity politics. Merit will always create value.” The Wall Street Journal (Fri., Oct. 23, 2015): A11.
(Note: ellipsis added.)
(Note: the online version of the review has the date Oct. 22, 2015.)

The book under review, is:
Koch, Charles G. Good Profit: How Creating Value for Others Built One of the World’s Most Successful Companies. New York: Crown Business, 2015.

Behavioral Economists Ignore Biases and Irrationalities of Governments

(p. A4) . . . it is quite a leap between acknowledging markets sometimes fail and arguing they are inherently flawed. Policy makers who work from the second assumption risk overreaching, by seeing market failure where there is none and ignoring their own behavioral biases, in either case leaving people worse off, not better. Public trust in free markets hasn’t wavered notably in the U.S. or Britain from precrisis levels and even in the pope’s native Argentina, attitudes aren’t much more negative than in 2009.
. . .
. . . , consumers don’t seem irrational when they evaluate fuel economy; one study found changes in gasoline prices are closely reflected in the relative prices of less fuel-efficient used cars.
Besides, as Mr. Viscusi and Mr. Gayer note, the government has behavioral biases of its own. Courts and regulators assign more value to the potential harm of a new drug than its potential benefits. Politicians take actions out of proportion to the risks, for example by closing schools during the Ebola scare or imposing onerous airline-security checks to prevent terrorist hijackings.

For the full commentary, see:
GREG IP. “Market Critics Shouldn’t Overreach.” The Wall Street Journal (Thurs., Sept. 24, 2015): A2.
(Note: ellipses added.)
(Note: the online version of the commentary has the date Sept. 23, 2015, and has the title “Critics of Free Market Shouldn’t Overreach.” Where there are minor differences between the print and online versions of the article, the sentences quoted above follow the online version.)

The Vicusi and Gayer paper mentioned above, is:
Viscusi, W. Kip, and Ted Gayer. “Behavioral Public Choice: The Behavioral Paradox of Government Policy.” Harvard Journal of Law & Public Policy 38, no. 3 (Summer 2015): 973-1007.

Was “the Naturally Aloof” Washington, an Introvert?

(p. C6) In “The Washingtons,” an ambitious, well-researched and highly readable dual biography, Flora Fraser has worked hard, despite the limited documentation that is available, to portray George and Martha, and their extended family, as fully rounded, flesh-and-blood people, freeing them from the heavy brocade of hagiography.
. . .
Her social graces, . . . , served the naturally aloof George well during his eight increasingly trying years as president. Martha had a way of keeping conversation flowing around her, Ms. Fraser says, while George’s “silences could unnerve the most confident.” An official dinner with the Washingtons could be an ordeal, since George was a terrible conversationalist and was known to sit silently tapping his spoon against the table, obviously impatient for the evening to end.

For the full review, see:
FERGUS M. BORDEWICH. “Domestic Tranquility; Martha kept conversation flowing at dinner; George’s silences ‘could unnerve the most confident.'” The Wall Street Journal (Sat., Nov. 14, 2015): C6.
(Note: ellipses added.)
(Note: the online version of the review has the date Nov. 13, 2015.)

The book under review, is:
Fraser, Flora. The Washingtons: George and Martha, “Join’d by Friendship, Crown’d by Love”. New York: Alfred A. Knopf, 2015.

Do Entrepreneurial Results Excuse Entrepreneurial Arrogance?

(p. A1) Robert Whaley is a professor of finance at Vanderbilt University’s Owen Graduate School of Management and the developer of the two major so-called fear indices — the VIX and VXN on the Chicago Board Options Exchange — that are used to make bets on market volatility.

READING Right now it’s “Becoming Steve Jobs,” by Brent Schlender and Rick Tetzeli. It has a somewhat different take than Walter Isaacson’s “Steve Jobs.” I felt Isaacson’s version was a little negative. But what the books have in common is that Jobs was sheer genius. So what if he was arrogant? Consider what he’s done. We wouldn’t have iPhones and iPads if it wasn’t for his vision. I absolutely think that excuses his behavior. If everyone just wanted for people to look back and say you were kind, how would we move forward?

For the full interview, see:
KATE MURPHY. “Download: Robert Whaley.” The New York Times, SundayReview Section (Sun., SEPT. 6, 2015): 2.
(Note: the bold above is in the original. The first paragraph quoted above was written by the interviewer Kate Murphy. The paragraph following the word “Reading” is the response by the interviewee Robert Whaley.)
(Note: the online version of the interview has the date SEPT. 5, 2015.)

The Steve Jobs books mentioned by Whaley, are:
Isaacson, Walter. Steve Jobs. New York: Simon & Schuster, 2011.
Schlender, Brent, and Rick Tetzeli. Becoming Steve Jobs: The Evolution of a Reckless Upstart into a Visionary Leader. New York: Crown Business, 2015.

Quiet Author Founds Start-Up to Help Introverts

(p. 10) Last month, 50 executives from General Electric gathered on the fourth floor of a SoHo office building for a “fireside chat” with Susan Cain, the author of the 2012 book “Quiet: The Power of Introverts in a World That Can’t Stop Talking,” which has sold two million copies worldwide.
. . .
A talk about “Quiet” she gave at a 2012 TED conference has been viewed more than 11.6 million times online. And she has delivered more than 100 speeches since then, sometimes commanding five figures for an appearance. (She also does pro bono work, she stressed.)
. . .
“Writing a book is rewarding,” Mr. Godin said he told her. “But it doesn’t change most people’s lives.”
And so Ms. Cain, who has been coached in public speaking, is now promoting Quiet Revolution, a for-profit company she has started that is focused on the work, education and lifestyle of introverts, which she defines roughly as people who get their psychic energy from quiet reflection and solitude (not to be confused with people who are shy and become anxious in unfamiliar social situations). Extroverts, by contrast, thrive in crowds and have long been prized in society for their ability to command attention. Many people share attributes of both, she said.
Ms. Cain and Paul Scibetta, a former senior executive at J. P. Morgan Chase whom she met when they both worked at the law firm Cleary Gottlieb Steen & Hamilton in the 1990s, have set up a Quiet Leadership Institute, working with executives at organizations like NASA, Procter & Gamble and General Electric to help them better understand the strengths of their introverted employees.
. . .
Mike Erwin, a former professor of leadership and psychology at West Point who served in the Iraq and Afghanistan wars, invited Ms. Cain to speak to cadets in 2012 after he finished reading “Quiet.” He didn’t understand students who were reticent to talk in class or who wanted to explore every risk before jumping into a task. “I’m an extrovert,” he said. “And, as I look back at my career, I wrote off a lot of people who didn’t speak up or want to be in charge.”
In May, he was appointed chief executive of the Quiet Leadership Institute, where he is helping project managers at NASA learn how to lead teams populated with introverts (a common personality type in science). At Procter & Gamble, Mr. Erwin said, executives in research and development are exploring, among other things, how to help introverts become more confident leaders.

For the full story, see:
LAURA M. HOLSON. “Instigating a ‘Quiet Revolution’ of Introverts.” The New York Times, SundayStyles Section (Sun., JULY 26, 2015): 10.
(Note: ellipses added.)
(Note: the online version of the story has the date JULY 25, 2015, and has the title “Susan Cain Instigates a ‘Quiet Revolution’ of Introverts.”)

The Cain book mentioned above, is:
Cain, Susan. Quiet: The Power of Introverts in a World That Can’t Stop Talking. New York: Crown, 2012.

Sense of Purpose, Not Greed, Is Reason Multimillionaires Keep Working

(p. 10) I’ve often wondered why the so-called Masters of the Universe, those C.E.O.s with multimillion-dollar monthly paychecks, keep working. Why, once they have earned enough money to live comfortably forever, do they still drag themselves to the office? The easy answer, the one I had always settled on, was greed.
But as I watched the hours slowly drip by in my cubicle, an alternative reason came into view. Without a sense of purpose beyond the rent money, malaise sets in almost immediately. We all need a reason to get up in the morning, preferably one to which we can attach some meaning. It is why people flock to the scene of a natural disaster to rescue and rebuild, why people devote themselves to a cause, no matter how doomed it may be. In the end, it’s the process as much as the reward that nourishes us.

For the full commentary, see:
TED GELTNER. “ON WORK; Bored to Tears by a Do-Nothing Dream Job.” The New York Times, SundayBusiness Section (Sun., NOV. 22, 2015): 10.
(Note: the online version of the commentary was updated on NOV. 21, 2015.)

Give Entrepreneurs “the Solitude They Need to Think Creatively”

(p. R1) . . . , numerous entrepreneurs and CEOs are either self-admitted introverts or have so many introvert qualities that they are widely thought to be introverts. These include Bill Gates, co-founder of Microsoft, Steve Wozniak, co-founder of Apple, Larry Page, co-founder of Google, Mark Zuckerberg, co-founder of Facebook, Marissa Mayer, current president and CEO of Yahoo, and Warren Buffett, chairman and CEO of Berkshire Hathaway.

As entrepreneurs, introverts succeed because they “create and lead companies from a very focused place,” says Susan Cain, author of “Quiet: The Power of Introverts in a World That Can’t Stop Talking” and founder of Quiet Revolution, a website for introverts.
. . .
Many people believe that introverts, by definition, are shy and extroverts are outgoing. This is incorrect. Introverts, whom experts say comprise about a third of the population, get their energy and process information internally. Some may be shy and some may be outgoing, but they all prefer to spend time alone or in small groups, and often feel drained by a lot of social interaction or large groups.
. . .
Introverts not only have the stamina to spend long periods alone–they love it. “Good entrepreneurs are able to give themselves the solitude they need to think creatively and originally–to create something where there once was nothing,” says Ms. Cain. “And this is just how introverts are wired.”
. . .
While extroverts are networking, promoting or celebrating success, introverts have their “butt on the seat,” says Laurie Helgoe, author of “Introvert Power: Why Your Inner Life is Your Hidden Strength” and assistant professor in the department of psychology and human services at Davis & Elkins College in Elkins, W.Va. “An introvert on his (p. R2) or her own is going to enjoy digging in and doing research–and be able to sustain him- or herself in that lonely place of forging your own way.”
They don’t need external affirmation
Another important characteristic of introverts is that they tend to rely on their own inner compass–not external signals–to know that they’re making the right move or doing a good job. That can give them an edge in several ways.
For instance, they generally don’t look for people to tell them whether an idea is worth pursuing. They tend to think it through before speaking about it to anybody, and rely on their own judgment about whether it’s worth pursuing.
With extroverts, the need for social stimulation, for getting the idea in front of other people, can make them leap before they’ve thought something out, Ms. Buelow says. “It’s very important for them to get outside feedback and motivation.” Feedback is great, of course. But at a certain point a leader needs to decide on a plan and execute it.
Following their own compass also helps introverts stay focused on a venture. Extroverts can get sidetracked by seeking external validation, such as awards or media attention for a project, which can divert them from their main goals. While introverts welcome external validation, they won’t let it define them or distract them. “It’s about keeping the long-haul perspective,” Ms. Buelow says.
What’s more, because introverts aren’t looking for outside events to validate their plans–or themselves–they don’t take setbacks as personally as extroverts. Somebody who relies on external affirmation tends to take setbacks personally and may get dispirited if the company hits a rough patch.
. . .
. . . , in a 2009 study looking at how introverts and extroverts approached an “effortful task,” Maya Tamir, director of the Emotion and Self-Regulation Laboratory at Boston College and Hebrew University in Jerusalem, found that extroverts sought a happy state while completing the task, while introverts preferred to maintain a neutral emotional state.
“The introverts’ happy space is a quieter space with less interruptions,” says Ms. Buelow. “They won’t have that overstimulation.”

For the full commentary, see:
ELIZABETH BERNSTEIN. “The Case for the Introverted Entrepreneur; Conventional wisdom says you need to be an extrovert to start a successful business. That’s wrong for all sorts of reasons.” The Wall Street Journal (Mon., August 24, 2015): R1-R2.
(Note: ellipses added; bold in original.)
(Note: the online version of the commentary has the title “Why Introverts Make Great Entrepreneurs; Conventional wisdom says you need to be an extrovert to start a successful business. That’s wrong for all sorts of reasons.”)

The Cain book mentioned in the commentary quoted above is:
Cain, Susan. Quiet: The Power of Introverts in a World That Can’t Stop Talking. New York: Crown, 2012.

The Helgoe book mentioned in the commentary quoted above is:
Helgoe, Laurie. Introvert Power: Why Your Inner Life Is Your Hidden Strength. Naperville, IL: Sourcebooks, Inc., 2013.

The Maya Tamir article mentioned above, is:
Tamir, Maya. “Differential Preferences for Happiness: Extraversion and Trait-Consistent Emotion Regulation.” Journal of Personality 77, no. 2 (April 2009): 447-70.

Challenging Videogame Improves Attention and Memory in Seniors

(p. R1) Neuroscientist Adam Gazzaley and his colleagues at the University of California in San Francisco have found that playing a challenging videogame upgrades our ability to pay attention.
As reported in the journal Nature in 2013, the Gazzaley lab trained 60- to 85-year-old subjects on a game called NeuroRacer. The multitask version involves simulated driving along a winding road while quickly pressing keys or a game controller to respond to a green sign when it appears on the roadside. As a control, some subjects played a single-task version of the game that omits the winding road and involves only noticing and responding to the green sign. To ensure that subjects were genuinely challenged but not discouraged, the level of game difficulty was individualized.
After 12 hours of training spread evenly over a month, multitasking subjects were about twice as efficient at shifting attention as when they started, a huge improvement by any standard. Remarkably, their new scores were comparable to those of 20-year-olds not trained on NeuroRacer. The subjects still tested positive six months later.
The multitaskers also got an unexpected brain bonus. Their sustained concentration and working memory (briefly holding information such as a phone number) improved as well. The training had targeted neither of these functions, but the general benefits emerged nonetheless.

For the full commentary, see:
PATRICIA CHURCHLAND. “MIND AND MATTER; A Senior Moment for Videogames as Brain-Boosters.” The Wall Street Journal (Sat., Oct. 3, 2015): C2.
(Note: the online version of the commentary has the date Sept. 30, 2015, and the title “MIND AND MATTER: Videogames for Seniors Boost Brainpower.”)

The Gazzaley article mentioned above, is:
Anguera, J. A., J. Boccanfuso, J. L. Rintoul, O. Al-Hashimi, F. Faraji, J. Janowich, E. Kong, Y. Larraburo, C. Rolle, E. Johnston, and Adam Gazzaley. “Video Game Training Enhances Cognitive Control in Older Adults.” Nature 501, no. 7465 (Sept. 5, 2013): 97-101.

Steve Jobs as Demanding Consumer: Jerk or Benefactor?

(p. D2) Mr. Jobs said he wanted freshly squeezed orange juice.
After a few minutes, the waitress returned with a large glass of juice. Mr. Jobs took a tiny sip and told her tersely that the drink was not freshly squeezed. He sent the beverage back, demanding another.
A few minutes later, the waitress returned with another large glass of juice, this time freshly squeezed. When he took a sip he told her in an aggressive tone that the drink had pulp along the top. He sent that one back, too.
My friend said he looked at Mr. Jobs and asked, “Steve, why are you being such a jerk?”
Mr. Jobs replied that if the woman had chosen waitressing as her vocation, “then she should be the best.”

. . .
. . . it wasn’t until my mother found out that she had terminal cancer in mid-March and was given a prognosis of only two weeks to live that I learned even if a job is just a job, you can still have a profound impact on someone else’s life. You just may not know it.
. . .
. . . one evening my mother became incredibly lucid and called for me. She was craving shrimp, she said. “I’m on it,” I told her as I ran down to the kitchen. “Shrimp coming right up!”
. . .
The restaurant was bustling. In the open kitchen in the back I could see a dozen men and women frantically slaving over the hot stoves and dishwashers, with busboys and waiters rushing in and out.
While I stood waiting for my mother’s shrimp, I watched all these people toiling away and I thought about what Mr. Jobs had said about the waitress from a few years earlier. Though his rudeness may have been uncalled-for, there was something to be said for the idea that we should do our best at whatever job we take on.
This should be the case, not because someone else expects it. Rather, as I want to teach my son, we should do it because our jobs, no matter how seemingly small, can have a profound effect on someone else’s life; we just don’t often get to see how we’re touching them.
Certainly, the men and women who worked at that little Thai restaurant in northern England didn’t know that when they went into work that evening, they would have the privilege of cooking someone’s last meal.
It was a meal that I would unwrap from the takeout packaging in my mother’s kitchen, carefully plucking four shrimp from the box and meticulously laying them out on one of her ornate china plates before taking it to her room. It was a meal that would end with my mother smiling for the last time before slipping away from consciousness and, in her posh British accent, saying, “Oh, that was just lovely.”

For the full commentary, see:
NICK BILTON. “Rites of Passage; Life Lessons from Steve Jobs.” The New York Times, SundayReview Section (Fri., AUG. 7, 2015): D2.
(Note: ellipses added.)
(Note: the online version of the commentary has the title “Rites of Passage; What Steve Jobs Taught Me About Being a Son and a Father.”)

Stress Can Help Us Do Well

(p. C3) “We’re bombarded with information about how bad stress is,” says Jeremy Jamieson, a professor of psychology at the University of Rochester who specializes in stress. But the conventional view, he says, fails to appreciate the many ways in which physical and psychological tension can help us to perform better.
In research published in the Journal of Experimental Social Psychology in 2010, Prof. Jamieson tested his theory with college students who were preparing to take the Graduate Record Examination, which is used for admission to Ph.D. programs. He invited 60 students to take a practice GRE and collected saliva samples from them beforehand to get baseline measures of their levels of alpha-amylase, a hormonal indicator of stress. He told them that the goal of the study was to examine how the physiological stress response affects performance.
He then gave half the students a brief pep talk to help them rethink their pre-exam nervousness. “People think that feeling anxious while taking a standardized test will make them do poorly,” he told them. “However, recent research suggests that stress doesn’t hurt performance on these tests and can even help performance. People who feel anxious during a test might actually do better…. If you find yourself feeling anxious, simply remind yourself that your stress could be helping you do well.”
It worked: Students who received the mind-set intervention scored higher on the practice exam than those in the control group. Nor could the difference in GRE scores be attributed to differences in ability: Students had been randomly assigned to the two groups and didn’t differ, on average, in their SAT scores or college GPAs.

For the full commentary, see:
KELLY MCGONIGAL. “Stressed Out? Embrace It; To perform under pressure, research finds that welcoming anxiety is more helpful than calming down.” The Wall Street Journal (Sat., May 16, 2015): C3.
(Note: ellipsis in original.)
(Note: the online version of the commentary has the date May 15, 2015, and has the title “Use Stress to Your Advantage; To perform under pressure, research finds that welcoming anxiety is more helpful than calming down.”)

McGonigal’s book, related to her commentary quoted above, is:
McGonigal, Kelly. The Upside of Stress: Why Stress Is Good for You, and How to Get Good at It. New York: Avery, 2015.

The research article mentioned in the passages quoted above, is:
Jamieson, Jeremy P., Wendy Berry Mendes, Erin Blackstock, and Toni Schmader. “Turning the Knots in Your Stomach into Bows: Reappraising Arousal Improves Performance on the GRE.” Journal of Experimental Social Psychology 46, no. 1 (Jan. 2010): 208-12.

Affluent Are More Likely to Work During Retirement

That the affluent are more than twice as likely to work past retirement, may be a sign that the better paying jobs are also the more satisfying jobs.

(p. B9) But retirement isn’t for everyone. Affluent individuals are more than twice as likely as other people to keep working in retirement, according to a July survey by Bank of America’s Merrill Lynch and Age Wave, a research firm based in Emeryville, Calif., that specializes in aging populations.

Some 33% of retirees with $1 million to $5 million in assets are working, as are 29% of those with more than $5 million. Most say they do so because they want to, not because they have to, according to the survey.
Half of affluent working retirees have shifted to a different line of work, most often because of greater flexibility of scheduling, the opportunity to experience new things, and the pursuit of a passion or interest, the survey found.
The results show how important it is to consider what you will do with your time and to think hard about whether that will be satisfying.

For the full commentary, see:
LIZ MOYER. “Can You Afford to Retire Early?” The Wall Street Journal (Sat., Aug. 2, 2014): B7 & B9.
(Note: the online version of the commentary has the date Aug. 1, 2014.)