Amazon’s User Reviews Increase Rationality of Consumer Choices

AbsoluteValueBK2013-12-08.png

Source of book image: http://2.bp.blogspot.com/-dNUZ_u-GWSk/UpqE0zmFQQI/AAAAAAAAAko/Z8uisfEjgRc/s1600/Absolute+Value+cover.png

(p. 3) You are no longer the sucker you used to be.

So suggests continuing research from the Stanford Graduate School of Business into the challenges marketers face in reaching consumers in the digital age. As you might suspect, the research shows that a wealth of online product information and user reviews is causing a fundamental shift in how consumers make decisions.
As consumers rely more on one another, the power of marketers is being undermined, said Itamar Simonson, a Stanford marketing professor and the lead researcher.
. . .
To get the full impact of the findings, you first have to know the conclusions of a similar experiment decades ago by Dr. Simonson, . . . .  . . .
The researchers found that when study subjects had only two choices, most chose the less expensive camera with fewer features. But when given three choices, most chose the middle one. Dr. Simonson called it “the compromise effect” — the idea that consumers will gravitate to the middle of the options presented to them.
. . .
Flash forward to the new experiment. It was similar to the first, except that consumers could have a glimpse at Amazon. That made a huge difference. When given three camera options, consumers didn’t gravitate en masse to the midprice version. Rather, the least expensive one kept its share and the middle one lost more to the most expensive one.
“The compromise effect was gone,” said Dr. Simonson, or, rather, he nearly exclaimed the absence of the effect, underscoring his surprise at the findings. They are to be published next month in “Absolute Value,” a book by Dr. Simonson and Emanuel Rosen.
Today, products are being evaluated more on their “absolute value, their quality,” Dr. Simonson said. Brand names mean less.

For the full story, see:
MATT RICHTEL. “APPLIED SCIENCE; There’s Power in All Those User Reviews.” The New York Times, SundayBusiness Section (Sun., December 8, 2013): 3.
(Note: ellipses added.)
(Note: the online version of the article has the date December 7, 2013.)

The new research is reported in:
Simonson, Itamar, and Emanuel Rosen. Absolute Value: What Really Influences Customers in the Age of (Nearly) Perfect Information. New York: HarperBusiness, 2014.

Functional Stupidity Management

(p. 1194) In this paper we question the one-sided thesis that contemporary organizations rely on the mobilization of cognitive capacities. We suggest that severe restrictions on these capacities in the form of what we call functional stupidity are an equally important if under-recognized part of organizational life. Functional stupidity refers to an absence of reflexivity, a refusal to use intellectual capacities in other than myopic ways, and avoidance of justifications. We argue that functional stupidity is prevalent in contexts dominated by economy in persuasion which emphasizes image and symbolic manipulation. This gives rise to forms of stupidity management that repress or marginalize doubt and block communicative action. In turn, this structures individuals’ internal conversations in ways that emphasize positive and coherent narratives and marginalize more negative or ambiguous ones. This can have productive outcomes such as providing a degree of certainty for individuals and organizations. But it can have corrosive consequences such as creating a sense of dissonance among individuals and the organization as a whole. The positive consequences can give rise to self-reinforcing stupidity. The negative consequences can spark dialogue, which may undermine functional stupidity.

Source of paper abstract:
Alvesson, Mats, and André Spicer. “A Stupidity-Based Theory of Organizations.” Journal of Management Studies 49, no. 7 (Nov. 2012): 1194-220.

Wind Power Increases Government Corruption

LaclairKathyDislikesWindTurbines2013-10-27.jpg “Kathy Laclair of Churubusco, N.Y., dislikes the noise from the wind turbine blades and says their shadows give her vertigo.” Source of caption and photo: online version of the NYT article quoted and cited below.

(p. A1) Lured by state subsidies and buoyed by high oil prices, the wind industry has arrived in force in upstate New York, promising to bring jobs, tax revenue and cutting-edge energy to the long-struggling region. But in town after town, some residents say, the companies have delivered something else: an epidemic of corruption and intimidation, as they rush to acquire enough land to make the wind farms a reality.

“It really is renewable energy gone wrong,” said the Franklin County district attorney, Derek P. Champagne, who began a criminal inquiry into the Burke Town Board last spring and was quickly inundated with complaints from all over the state about the (p. A16) wind companies.
. . .
. . . corruption is a major concern. In at least 12 counties, Mr. Champagne said, evidence has surfaced about possible conflicts of interest or improper influence.
In Prattsburgh, N.Y., a Finger Lakes community, the town supervisor cast the deciding vote allowing private land to be condemned to make way for a wind farm there, even after acknowledging that he had accepted real estate commissions on at least one land deal involving the farm’s developer.
A town official in Bellmont, near Burke, took a job with a wind company after helping shepherd through a zoning law to permit and regulate the towers, according to local residents. And in Brandon, N.Y., nearby, the town supervisor told Mr. Champagne that after a meeting during which he proposed a moratorium on wind towers, he had been invited to pick up a gift from the back seat of a wind company representative’s car.
When the supervisor, Michael R. Lawrence, looked inside, according to his complaint to Mr. Champagne, he saw two company polo shirts and a leather pouch that he suspected contained cash.
When Mr. Lawrence asked whether the pouch was part of the gift, the representative replied, “That’s up to you,” according to the complaint.

For the full story, see:
NICHOLAS CONFESSORE. “In Rural New York, Windmills Can Bring Whiff of Corruption.” The New York Times (Mon., August 18, 2008): A1 & A16.
(Note: ellipses added.)
(Note: the online version of the article has the date August 17, 2008.)

NoWindTurbinesSign2013-10-27.jpg

“To some upstate towns, wind power promises prosperity. Others fear noise, spoiled views and the corrupting of local officials.” Source of caption and photo: online version of the NYT article quoted and cited above.

Kits Let Model T Owners Transform Them into Tractors, Snowmobiles, Roadsters and Trucks

ModelTtractorConversion2013-10-25.jpg “OFF ROAD; Kits to take the Model T places Henry Ford never intended included tractor conversions, . . . ” Source of caption and photo: online version of the NYT article quoted and cited below.

(p. 1) WHEN Henry Ford started to manufacture his groundbreaking Model T on Sept. 27, 1908, he probably never imagined that the spindly little car would remain in production for 19 years. Nor could Ford have foreseen that his company would eventually build more than 15 million Tin Lizzies, making him a billionaire while putting the world on wheels.

But nearly as significant as the Model T’s ubiquity was its knack for performing tasks far beyond basic transportation. As quickly as customers left the dealers’ lot, they began transforming their Ts to suit their specialized needs, assisted by scores of new companies that sprang up to cater exclusively to the world’s most popular car.
Following the Model T’s skyrocketing success came mail-order catalogs and magazine advertisements filled with parts and kits to turn the humble Fords into farm tractors, mobile sawmills, snowmobiles, racy roadsters and even semi-trucks. Indeed, historians credit the Model T — which Ford first advertised as The Universal Car — with launching today’s multibillion-dollar automotive aftermarket industry.

For the full story, see:
LINDSAY BROOKE. “Mr. Ford’s T: Mobility With Versatility.” The New York Times, Automobiles Section (Sun., July 20, 2008): 1 & 14.
(Note: the online version of the story has the title “Mr. Ford’s T: Versatile Mobility.”)

Kerosene Creatively Destroyed Whale Oil

WhaleOilLamps2013-10-25.jpg “The whale-oil lamps at the Sag Harbor Whaling and Historical Museum are obsolete, though at one time, whale oil lighted much of the Western world.” Source of caption and photo: online version of the NYT article quoted and cited below.

(p. 20) Like oil, particularly in its early days, whaling spawned dazzling fortunes, depending on the brute labor of tens of thousands of men doing dirty, sweaty, dangerous work. Like oil, it began with the prizes closest to home and then found itself exploring every corner of the globe. And like oil, whaling at its peak seemed impregnable, its product so far superior to its trifling rivals, like smelly lard oil or volatile camphene, that whaling interests mocked their competitors.

“Great noise is made by many of the newspapers and thousands of the traders in the country about lard oil, chemical oil, camphene oil, and a half-dozen other luminous humbugs,” The Nantucket Inquirer snorted derisively in 1843. It went on: “But let not our envious and — in view of the lard oil mania — we had well nigh said, hog-gish opponents, indulge themselves in any such dreams.”
But, in fact, whaling was already just about done, said Eric Jay Dolin, who . . . is the author of “Leviathan: The History of Whaling in America.” Whales near North America were becoming scarce, and the birth of the American petroleum industry in 1859 in Titusville, Pa., allowed kerosene to supplant whale oil before the electric light replaced both of them and oil found other uses.
. . .
Mr. Dolin said the message for today was that one era’s irreplaceable energy source could be the next one’s relic. Like whaling, he said, big oil is ripe to be replaced by something newer, cleaner, more appropriate for its moment.

For the full story, see:
PETER APPLEBOME. “OUR TOWNS; Once They Thought Whale Oil Was Indispensable, Too.” The New York Times, First Section (Sun., August 3, 2008): 20.
(Note: ellipses added.)
(Note: the online version of the story has the title, “OUR TOWNS; They Used to Say Whale Oil Was Indispensable, Too.”)

Dolin’s book is:
Dolin, Eric Jay. Leviathan: The History of Whaling in America. New York: W. W. Norton & Company, Inc., 2007.

Former Botswana President Won Prize for Ceding Power

MogaeFestusBotswanaExPresident2013-10-25.jpg

“Festus G. Mogae, trained as an economist, was Botswana’s president for two terms.” Source of caption and photo: online version of the NYT article quoted and cited below.

(p. A10) JOHANNESBURG — A foundation dedicated to celebrating and encouraging good government in Africa awarded its annual prize on Monday to Botswana’s former president, Festus G. Mogae. He was honored for consolidating his nation’s democracy, ensuring that its diamond wealth enriched its people and providing bold leadership during the AIDS pandemic.

Mr. Mogae, 69, a man with a modest style, will receive $5 million over the next 10 years and $200,000 per year thereafter for the rest of his life. Over the coming decade, the foundation may also grant another $200,000 a year to causes of Mr. Mogae’s choice.
The award, the Mo Ibrahim Prize for Achievement in African Leadership, is bestowed by the Mo Ibrahim Foundation, named after its founder, a Sudanese billionaire.

For the full story, see:
CELIA W. DUGGER. “Botswana’s Ex-President Wins Leadership Prize.” The New York Times (Tues., October 21, 2008): A10.
(Note: the online version of the story has the date October 20, 2008.)

Fed Regulations Are “a Wild Card” Since “Regulators Have a Lot of Leeway”

(p. 1D) The president of First National of Nebraska, the nation’s largest privately held banking firm, said new federal regulatory and com­pliance efforts stand to cost the company as much as $30 million this year.
“It is a big uncertainty in the banking world,” said Dan O’Neill, speaking Wednesday at the com­pany’s annual meeting in Omaha. “They are not operating off of concrete rules. A lot of it is their interpretation.”
The federal Consumer Fi­nancial Protection Bureau was formed as a result of the federal Dodd-Frank laws passed in 2010 after widespread bank failures and bailouts using taxpayer money.
. . .
The bureau, he said, worries banks because there is not a “clear body of rules” from which the regulator is operating in eval­uating the fairness of a bank’s business practices. He said the agency’s regulators have a lot of leeway in deciding what to do af­-(p. 2D)ter examining a bank; penalties for running afoul include fines.
“So it is a bit of a wild card,” he said.

For the full story, see:
RUSSELL HUBBARD. “ANNUAL MEETING; First National Chief Says Regulatory Costs Mounting.” Omaha World-Herald (Thurs., June 20, 2013): 1D-2D.
(Note: ellipsis added.)

Companies Do Less R&D in Countries that Steal Intellectual Property

The conclusions of Gupta and Wang, quoted below, are consistent with research done many years ago by economist Edwin Mansfield.

(p. A15) China’s indigenous innovation program, launched in 2006, has alarmed the world’s technology giants more than any other policy measure since the start of economic reforms in 1978. A recent report from the U.S. Chamber of Commerce even went so far as to call this program “a blueprint for technology theft on a scale the world has not seen before.”
. . .
A comparison with India is illustrative. India has no equivalent to indigenous innovation rules. The government also is content to allow companies to set up R&D facilities without any rules about sharing technology with local partners or the like.
These policy differences appear to have a significant influence on corporate behavior. Consider the top 10 U.S.-based technology giants that received the most patents from the U.S. Patent and Trademark Office (USPTO) between 2006 and 2010: IBM, Microsoft, Intel, Hewlett-Packard, Micron, GE, Cisco, Texas Instruments, Broadcom and Honeywell.
Half of these companies appear not to be doing any significant R&D work in China. Between 2006 and 2010, the U.S. PTO did not award a single patent to any China-based units of five out of the 10 companies. In contrast, only one of the 10 did not receive a patent for an innovation developed in India.

For the full commentary, see:
Anil K. Gupta and Haiyan Wang. “How Beijing Is Stifling Chinese Innovation.” The Wall Street Journal (Thurs., September 1, 2011): A15.
(Note: ellipsis added.)
(Note: the online version of the commentary has the title “Beijing Is Stifling Chinese Innovation.”)

Mansfield’s relevant paper is:
Mansfield, Edwin. “Unauthorized Use of Intellectual Property: Effects on Investment, Technology Transfer, and Innovation.” In Global Dimensions of Intellectual Property Rights in Science and Technology, edited by M. E. Mogee M. B. Wallerstein, and R. A. Schoen. Washington, D.C.: National Academy Press, 1993, pp. 107-45.

Mansfield’s research on this issue is discussed on pp. 1611-1612 of:
Diamond, Arthur M., Jr. “Edwin Mansfield’s Contributions to the Economics of Technology.” Research Policy 32, no. 9 (Oct. 2003): 1607-17.

Foreign Aid Frees Despots from Having to Seek the Consent of the Governed

TheGreatEscapeBK2013-10-24.jpg

Source of book image: online version of the NYT review quoted and cited below.

(p. 4) IN his new book, Angus Deaton, an expert’s expert on global poverty and foreign aid, puts his considerable reputation on the line and declares that foreign aid does more harm than good. It corrupts governments and rarely reaches the poor, he argues, and it is high time for the paternalistic West to step away and allow the developing world to solve its own problems.

It is a provocative and cogently argued claim. The only odd part is how it is made. It is tacked on as the concluding section of “The Great Escape: Health, Wealth, and the Origins of Inequality” (Princeton University Press, 360 pages), an illuminating and inspiring history of how mankind’s longevity and prosperity have soared to breathtaking heights in modern times.
. . .
THE author has found no credible evidence that foreign aid promotes economic growth; indeed, he says, signs show that the relationship is negative. Regretfully, he identifies a “central dilemma”: When the conditions for development are present, aid is not required. When they do not exist, aid is not useful and probably damaging.
Professor Deaton makes the case that foreign aid is antidemocratic because it frees local leaders from having to obtain the consent of the governed. “Western-led population control, often with the assistance of nondemocratic or well-rewarded recipient governments, is the most egregious example of antidemocratic and oppressive aid,” he writes. In its day, it seemed like a no-brainer. Yet the global population grew by four billion in half a century, and the vast majority of the seven billion people now on the planet live longer and more prosperous lives than their parents did.

For the full review, see:
FRED ANDREWS. “OFF THE SHELF; A Surprising Case Against Foreign Aid.” The New York Times, SundayBusiness Section (Sun., October 13, 2013): 4.
(Note: ellipsis added.)
(Note: the online version of the review has the date October 12, 2013.)

The book reviewed is:
Deaton, Angus. The Great Escape: Health, Wealth, and the Origins of Inequality. Princeton, N.J.: Princeton University Press, 2013.

Income of Rich Is More Volatile than Income of Poor or Middle Class

VolatileIncomeAndSpendingGraph2013-10-25.jpgSource of graph: online version of the WSJ article quoted and cited below.

(p. C1) During the past three recessions, the top 1% of earners (those making $380,000 or more in 2008) experienced the largest income shocks in percentage terms of any income group in the U.S., according to research from economists Jonathan A. Parker and Annette Vissing-Jorgensen at Northwestern University. When the economy grows, their incomes grow up to three times faster than the rest of the country’s. When the economy (p. C2) falls, their incomes fall two or three times as much.

The super-high earners have the biggest crashes. The number of Americans making $1 million or more fell 40% between 2007 and 2009, to 236,883, while their combined incomes fell by nearly 50%–far greater than the less than 2% drop in total incomes of those making $50,000 or less, according to Internal Revenue Service figures.
. . .
“High beta” is a term used in financial markets to describe a stock or asset that has exaggerated up and down swings with the market. Tech start-ups and casino stocks have high betas, for example. Yet studies show that today’s rich have higher betas than many of the riskiest gambling stocks. Between 1947 and 1982, the beta of the top 1% was a modest 0.72, meaning that their incomes moved relatively in line with the rest of America. Between 1982 and 2007, their beta soared more than three-fold.
What created high-beta wealth? Economists aren’t sure. The rise of the high-betas and the rise in inequality started at the same time, suggesting they have a common cause. Mr. Parker and Ms. Vissing-Jorgenssen cite new communication technologies that allow the best workers and products to be scaled over larger markets, thus making them more sensitive to economic changes. Others cite globalization and the rise of “winner-take-all” pay schemes.

For the full commentary, see:
ROBERT FRANK. “The Wild Ride of the 1%; The once-stable incomes of America’s biggest earners now fluctuate dramatically from year to year. And as go the rich, so goes much of the economy.” The Wall Street Journal (Sat., October 22, 2011): C1-C2.
(Note: ellipsis added.)

The Parker and Vissing-Jorgenssen paper is:
Parker, Jonathan A., and Annette Vissing-Jorgensen. “The Increase in Income Cyclicality of High-Income Households and Its Relation to the Rise in Top Income Shares.” Brookings Papers on Economic Activity, no. 2 (Fall 2010): 1-70.

Greenspan’s Epiphany: As Entitlements Rise, Savings Fall

TheMapAndTheTerritoryBK2013-10-24.jpg

Source of book image: http://s.wsj.net/public/resources/images/BN-AB661_bkrvgr_GV_20131021130523.jpg

(p. C11) In his new book “The Map and the Territory,” to be released on Tuesday, Mr. Greenspan, 87, goes on a hunt for what has gone wrong in American politics and in the U.S. economy.
. . .
Mr. Greenspan’s biggest revelation came one day about a year ago when he was playing with gross domestic savings numbers. What he found, to his surprise and initial skepticism, was that an increase in entitlements has closely corresponded to a decline in the country’s savings. “We had this extraordinary increase in benefits, with each party trying to outbid the other,” he says. “That practice has been eroding the country’s flow of savings that’s so critical in financing our capital investment.” The decline in savings has been partly offset by borrowing from abroad, which brings us to our current foreign debt: “$5 trillion and counting,” he says.
. . .
Studying the minutiae of the events leading to the financial crisis brought to mind some lessons from his famous friendship, from the 1950s on, with the late Objectivist philosopher Ayn Rand.
. . .
Mr. Greenspan then believed in analysis based mainly on hard science and empirical facts. Rand told him that unless he considered human nature and its irrational side, he would “miss a very large part of how human beings behaved.” At the time they weren’t discussing economics, but today he realizes the full impact of emotions and instincts on markets. He also has come to admire psychologist and Princeton University professor emeritus Daniel Kahneman’s work applying psychological insights to economic theory, for which he won a Nobel Prize in 2002.
. . .
With his new book, Mr. Greenspan hopes to provide politicians and the public with a road map to avoid making the same mistakes again. His suggestions include reducing entitlements, embracing “creative destruction” by letting facilities with cutting-edge technology displace those with low productivity, and fixing the political system by encouraging bipartisanship.

For the full interview/review, see:
ALEXANDRA WOLFE, interviewer/reviewer. “WEEKEND CONFIDENTIAL; Alan Greenspan.” The Wall Street Journal (Sat., Oct. 19, 2013): C11.
(Note: ellipses added.)
(Note: the online version of the interview/review has the date Oct. 18, 2013, and has the title “WEEKEND CONFIDENTIAL; Alan Greenspan: What Went Wrong; The former Fed chairman on where the economy went wrong, where he went wrong–and Ayn Rand.”)

The book discussed is:
Greenspan, Alan. The Map and the Territory: Risk, Human Nature, and the Future of Forecasting. New York: Penguin Press, 2013.