Category: Management

More Firms Educate In-House

(p. B5) . . . Atlanta-based aluminum-products maker Novelis started a school within the company to impart lessons pulled from the factory floor with a faculty and nine “deans” to oversee it.
Federal policy for decades has pushed more people to go to four-year colleges, promoting a college-preparatory high-school curriculum and easing access to student loans. But technology is changing faster than colleges can keep up and employers say too many schools aren’t teaching students the skills they need–or even basic critical thinking.
With the labor market the tightest it has been in a generation, this misalignment is causing big–and expensive–headaches for employers. So companies are increasingly taking matters into their own hands. Major employers like CVS Health Corp., Novelis, International Business Machines Corp., Aon PLC and JPMorgan Chase & Co. are hiring workers because of what they can do, or what the company believes they can teach them, instead of the degrees they hold.

For the full story, see:
Douglas Belkin. “‘Education Is Moving to the Factory Floor.” The Wall Street Journal (Friday, March 23, 2018): B5.
(Note: ellipsis added.)
(Note: the online version of the story has the date March 22, 2018.)

“Puttin’ On the Ritz”

(p. C9) The Savoy, which opened in 1889, was glamorous and cosmopolitan, an antidote to Victorian stuffiness. Its owner, Richard D’Oyly Carte, the backer of Gilbert and Sullivan’s comic operas, had a theater next door, and his ambition was to create a modern luxury hotel the likes of which had never been seen. To fulfill his vision, in 1890 he turned to Escoffier and the Swiss hotelier Ritz, a man known for his impeccable taste, and in short order the two men, who’d had a previous success at the Grand Hotel in Monte Carlo, made the Savoy into the most famous and profitable hotel and restaurant in the world.
“Ritz & Escoffier,” Luke Barr’s entertaining narrative history, reads like a novel (complete with cliff hangers and descriptions of the characters’ private thoughts). Both of its subjects had grown up poor, but were opposites temperamentally.
. . .
Neither man had to use the stairs at the Savoy, since the hotel had six elevators, the largest ever seen in Europe, which D’Oyly Carte called “ascending rooms.” There were 400 guestrooms and an unheard-of number of bathrooms–67 all told, many en suite and at no extra charge. (The recently opened Hotel Victoria provided just four for 500 guests.) The Savoy also had electric light that you could switch on or off in your room without getting out of bed, also at no extra charge.
. . .
. . ., D’Oyly Carte gave Escoffier and Ritz free rein from the start. The restaurant became enormously popular, a gathering place open to all who could afford it: aristocrats, the nouveau riche, royalty, Jewish bankers and fur traders (Jews weren’t freely accepted in society at the time), and stars of the theater and opera. Formal evening dress was de rigueur in the dining room and women were admitted–except those of “doubtful reputation and uncertain revenue,” who arrived unaccompanied, wearing makeup and large hats. Mr. Barr writes, “An extravagant hat worn in the evening, Ritz had discovered, was a sign of trouble.” But Ritz not only gave ladies’ banquets, he also successfully campaigned to change the laws against eating out on Sundays. Soon those formerly grim at-home evenings of “cold joint and gloom” became the most fashionable times of the week to dine at the Savoy.
. . .
Ritz had opened the hotel’s doors to anyone with money wearing the right clothes. The old social rules were broken. Mr. Barr comments, “Indeed, there was an element of decadence in the Savoy’s brand of luxury–it was this decadence that made it modern, the sense that pleasure was to be celebrated.”

For the full review, see:
Moira Hodgson. “‘Modern Hospitality.” The Wall Street Journal (Saturday, March 31, 2018): C9.
(Note: ellipses added.)
(Note: the online version of the review has the date March 30, 2018, and has the title “‘Ritz & Escoffier’ Review: Modern Hospitality.”)

The book under review, is:
Barr, Luke. Ritz and Escoffier: The Hotelier, the Chef, and the Rise of the Leisure Class. New York: Clarkson Potter, 2018.

“Searing Portrait” of Uber Entrepreneur Travis Kalanick

(p. B3) Mr. Lashinsky’s book gives readers an inside view of the ride-hailing giant’s creation and what created the broken corporate culture that yielded so many negative news stories this year.
“Wild Ride” offers a searing portrait of Uber’s former chief executive, Travis Kalanick, whom Mr. Lashinsky shows to be both a genius and wildly headstrong (and not in a good way). Because of when it was published, the book does not include many of the episodes that consumed Uber in 2017, including Susan Fowler’s viral blog post about the company’s misogynistic culture and the ouster of Mr. Kalanick. But until that book is written — and it surely will be — “Wild Ride” is a good primer.

For the full commentary, see:
Sorkin, Andrew Ross. “DEALBOOK For a Year Filled With News, A List of Books Worth a Look.” The New York Times (Tuesday, DEC. 26, 2017): B1 & B3.
(Note: the online version of the commentary has the date DEC. 25, 2017, and has the title “DEALBOOK; In a Year of Nonstop News, a Batch of Business Books Worth Reading.”)

The Lashinsky book mentioned above, is:
Lashinsky, Adam. Wild Ride: Inside Uber’s Quest for World Domination. New York: Portfolio, 2017.

Xerox Will Cease to Exist as Independent Firm

(p. A1) When Xerox introduced its popular copying machines in 1959, their wizardry was considered as high tech as the iPhone when Steve Jobs presented it to the world almost 50 years later.
But just as Xerox made carbon paper obsolete, the iPhone, Google Docs and the cloud made Xerox a company of the past.
On Wednesday [January 31, 2018], Xerox said that, after 115 years as an independent business, it would combine operations with Fujifilm Holdings of Japan. The deal signaled the end of a company that was once an American corporate powerhouse.
“Xerox is the poster child for monopoly technology businesses that cannot make the transition to a new generation of technology,” said David B. Yoffie, a professor at the Harvard Business School.
The move offers a stark reminder that no matter how high a company may fly, it is still vulnerable to the next big breakthrough. Xerox joins once formidable tech companies like Kodak and BlackBerry that lost the innovation footrace.
Under the deal, Fujifilm will own just over 50 percent of the Xerox business. There are plans to cut $1.7 billion in costs in coming (p. A11) years. Fujifilm said its joint venture with Xerox would cut its payroll by 10,000 workers worldwide.
How Xerox fell so far is a case study in what management experts call the “competency trap” — an organization becomes so good at one thing, it can’t learn to do anything new.
Xerox traces its origins to the founding in 1903 of the M. H. Kuhn Company. But it was an invention dreamed up in a makeshift Queens lab in the 1930s — a forerunner of the Silicon Valley garages used by the likes of Mr. Jobs — that changed Xerox’s trajectory.
That invention, by Chester Carlson, a patent lawyer, led to the creation of the modern copy machine. He even came up with a term for the process: “xerography.” In 1959, Xerox, which had won the right to explore the technology, offered the office copier that went mainstream.

For the full story, see:
STEVE LOHR and CARLOS TEJADA, “Xerox, Tech Icon That Became a Verb, Is Suddenly Past Tense.” The New York Times (Thursday, Feb. 1, 2018): A1 & A11.
(Note: bracketed date added.)
(Note: the online version of the article has the date JAN. 31, 2018, and has the title “After Era That Made It a Verb, Xerox, in a Sale, Is Past Tense.” The online version says that the New York edition also had title “After Era That Made It a Verb, Xerox, in a Sale, Is Past Tense.” My copy was the “National Edition.”)

Over-Regulated, Quasi-Governmental Health Sector Is Often Slow in Face of Crisis

The nurse interviewed in the passages quoted below, also appeared at about the same period, on Anderson Cooper’s CNN 360 show. On that she had a wonderful riff on how the hospital was irresponsible in taking so long to get the right protective gear. She says that they could, and should, have gotten it overnight through Amazon Prime.

(p. B4) DALLAS — A nurse who observed and participated in the care of Ebola patients at Texas Health Presbyterian Hospital spoke out publicly on Thursday about what she characterized as inadequate training and infection control there.
. . .
Ms. Aguirre said she and other nurses were “horrified” at the protocols used to care for Ms. Pham. She said they received instruction only once about the proper use of personal protective equipment — gloves, masks, gowns, hoods and shields — before entering Ms. Pham’s room, and then were shown how to remove the potentially contaminated gear while in the room. The garb left a triangle of skin exposed on the front of her neck.
“The very first time I was being instructed to put the stuff on I immediately voiced my concerns,” Ms. Aguirre said. “Why would I be wearing two pairs of gloves, three pairs of bootees, have my entire body covered in plastic, have two hoods on and have an area so close to my mouth and my nose exposed? And they said, ‘We know, we’ve addressed it and basically our verdict on that at this time is we’re taping that area closed.’ “

For the full story, see:
KEVIN SACK. “Controls Poor at Hospital, Nurse Says.” The New York Times (Fri., October 17, 2014): A14.
(Note: ellipsis added.)
(Note: the online version of the story has the date OCT. 16, 2014, and has the title “WHEELS; The Internal Combustion Engine Is Not Dead Yet.” The online version says that the New York print version was on p. A14. My paper, probably the midwest version, was on p. A18.)

Cognitive Abilities Highest After Waking in Morning

(p. A15) A raft of studies in disciplines ranging from medicine to economics have yielded all sorts of data on the science of timing. Daniel Pink, an author who regularly applies behavioral science to the realm of work, has handily distilled the findings in “When: The Scientific Secrets of Perfect Timing.”
. . .
For a slim book, “When” brims with a surprising amount of insight and practical advice. In amiable, TED-talk-ready prose, Mr. Pink offers scheduling tips for everything from workouts to weddings. Exercise, for example, is best done in the morning for those who hope to lose weight, build strength and boost their mood through the day.
. . .
Moods are not the only things that shift every 24 hours. Our cognitive abilities also morph in foreseeable ways. We are often sharpest in the hours after waking up, which makes morning the best time to take exams or answer logic problems. Researchers analyzing four years of test results for two million Danish schoolchildren found that students consistently scored higher in mornings than afternoons.

For the full review, see:
Emily Bobrow. “BOOKSHELF; Hacking The Clock; Exercise in the morning if you want to lose weight. But if you want to perform at your physical peak, plan a workout for the afternoon.” The Wall Street Journal (Wednesday, Jan. 10, 2018): A15.
(Note: ellipses added.)
(Note: the online version of the review has the date Jan. 9, 2018, and has the title “BOOKSHELF; Review: Hacking The Clock; Exercise in the morning if you want to lose weight. But if you want to perform at your physical peak, plan a workout for the afternoon.”

The book under review, is:
Pink, Daniel H. When: The Scientific Secrets of Perfect Timing. New York: Riverhead Books, 2018.

Will Ending Firm Hierarchy Create “a Blissful Business Utopia”?

(p. 18) “The Kingdom of Happiness” doesn’t take place in Silicon Valley per se, but it is definitively about tech culture. Groth follows Tony Hsieh, the creator of Zappos, as he pours $350 million of his personal wealth into downtown Las Vegas with the goal of reinventing the area as . I won’t be giving away the story by pointing out that it doesn’t end well for Hsieh, . . .”
. . .
When she’s sober, Groth documents Hsieh’s attempt to integrate “holacracy” into his organizations, a term that rids a company of hierarchy and titles, and instead creates an all-for-one do-what-you-want mentality. (No, I’m not kidding.) It gave me a panic attack just thinking of working in a place like that.

For the full review, see:
NICK BILTON. “Denting the Universe.” The New York Times Book Review (Sunday, FEB. 19, 2017): 18.
(Note: ellipses added.)
(Note: the online version of the review has the date FEB. 14, 2017, and has the title “Pet Projects of the New Billionaires.”)

The book under review, is:
Groth, Aimee. The Kingdom of Happiness: Inside Tony Hsieh’s Zapponian Utopia. New York: Touchstone, 2017.

Can “Radical Transparency” Work “in Today’s Polarized and Litigious World”?

(p. B1) In 1993, Ray Dalio, the chairman of what is today the largest hedge fund in the world, Bridgewater Associates, received a memo signed by his top three lieutenants that was startlingly honest in its assessment of him.
It was a performance review of sorts, and not in a good way. After mentioning his positive attributes, they spelled out the negatives. “Ray sometimes says or does things to employees which makes them feel incompetent, unnecessary, humiliated, overwhelmed, belittled, pressed or otherwise bad,” the memo read. “If he doesn’t manage people well, growth will be stunted and we will all be affected.”
To Mr. Dalio, the message was both devastating and a wake-up call. His reaction: “Ugh. That hurt and surprised me.”
That moment helped push Mr. Dalio to rethink how he approached people and to begin developing a unique — and sometimes controversial — culture inside his firm, one based on a series of “principles” that place the idea of “radical transparency” above virtually all else.
. . .
(p. B5) Of course, the larger question is whether Mr. Dalio’s version of utopia — a place where employees feel comfortable offering blunt and in some cases brutal feedback — can exist outside Bridgewater’s controlled environment of mostly self-selecting individuals who either embrace the philosophy or quickly exit. Given the intense environment, as you might expect, there are horror stories of employees who have left in tears. Turnover among new employees is high.
Mr. Dalio’s critics — and there are many — say his principles offer permission to be verbally barbaric, and they question whether the $160 billion firm’s success is a product of such “radical transparency” or whether he can afford such a wide-ranging social experiment simply because the firm is so financially successful.
In truth, it is hard to imagine how harsh individual critiques in the workplace can work at many other organizations in today’s polarized and litigious world, where people are increasingly looking for “safe spaces” and those who say they are offended by a particular argument are derided as “fragile snowflakes.”

For the full commentary, see:
Sorkin, Andrew Ross. “DEALBOOK; Bridgewater’s Ray Dalio Dives Deeper Into the ‘Principles’ of Tough Love.” The Wall Street Journal (Sat., Sept. 5, 2017): B1 & B5.
(Note: ellipsis added.)
(Note: the online version of the commentary has the date Sept. 4, 2017, and has the title, “DEALBOOK; Bridgewater’s Ray Dalio Dives Deeper Into the ‘Principles’ of Tough Love.” )

The Dalio book, discussed above, is:
Dalio, Ray. Principles: Life and Work. New York: Simon & Schuster, 2017.

Tech Startup Rejects Gig Economy

(p. 1) SEATTLE — When Glenn Kelman became the chief executive of his online real estate start-up, he defied the tech industry’s conventional wisdom about how to grow.
Instead of hiring independent contractors, he brought in full-time employees and put them on the payroll — with benefits. That decision over a decade ago made Mr. Kelman and his company, Redfin, iconoclasts in the technology world.
Many tech start-ups lean on the idea of the “gig economy.” They staff up rapidly with freelancers, who are both cheaper to hire (none of the insurance, 401(k) and other expenses) and more flexible (they can work as much or as little as needed). It’s the model Uber has used to upend the taxi business.
. . .
Mr. Kelman argues that full-time employees allow him to offer better customer service. Redfin gives its agents salaries, health benefits, 401(k) contributions and, for the most productive ones, Redfin stock, none of which is standard for contractors. Redfin currently employs more than 1,000 agents.
Now with his company on a stronger footing, Mr. Kelman says he believes his approach has been vindicated. He has even (p. 5) become an informal counselor to other tech entrepreneurs exploring a shift to employees from contractors.
. . .
A number of technology companies have switched or are in the process of switching their contractors to employees for reasons similar to those of Redfin, including Shyp, a parcel shipping service; Luxe Valet, which offers a valet parking app; and Munchery, a food delivery service. Honor, an on-demand service for home health care professionals, is making the move to improve training.

For the full story, see:
NICK WINGFIELD. “A Start-Up Shies Away from Gig Economy.” The New York Times, SundayBusiness Section (Sun., JULY 10, 2016): 1 & 5.
(Note: ellipses added.)
(Note: the online version of the story has the date JULY 9, 2016, and has the title “Redfin Shies Away From the Typical Start-Up’s Gig Economy.”)

Who Was the Breakfast Cereal Innovator?

(p. A15) . . . , it turns out that the turn-of-the-last-century origin and evolution of the cereal industry was a very nasty and unpleasant bit of business, as Howard Markel chronicles in “The Kelloggs: The Battling Brothers of Battle Creek.”
. . .
The Kelloggs (and others) thought that an easily digestible corn cereal might solve all the problems. The birth of breakfast cereal is a tortured tale. Both Kellogg brothers would insist on having made the crucial innovations, as would others, including the most successful copycat, C.W. Post, who moved to Battle Creek to make his new Shredded Wheat. Shredded Wheat became a top seller after John failed to conclude a deal to buy Post’s company and, worse, refused to aggressively sell the Kellogg cereal because he thought it unseemly for a medical doctor, and his increasingly famous sanitarium (“the San”), to sell a commercial product.
Through it all, John’s younger brother, Will–a plump, colorless, diligent numbers man–served as his long-suffering factotum. “The doctor was the San’s showman and carnival barker,” Mr. Markel writes, “while Will kept the place running smoothly and served as a brake to his brother’s tendency to make poor and costly business decisions.” Mr. Markel’s portrayal of the sibling dynamic edges a bit into a Scrooge-and-Cratchit stereotype, though it is amply backed up by anecdotes, such as the many times poor Will was obliged to take dictation while John sat on the toilet.
In 1905, after 25 years of this, Will said “enough.” He made a deal with John to leave the San and start a cereal company of his own, which in time became a global conglomerate.

For the full review, see:
Bryan Burrough. “BOOKSHELF; The Battle of Battle Creek.” The Wall Street Journal (Mon., Aug. 14, 2017): A15.
(Note: ellipses added.)
(Note: the online version of the review has the date Aug. 13, 2017, and has the title “BOOKSHELF; The Birth of a Cereal Empire.”)

The book under review, is:
Markel, Howard. The Kelloggs: The Battling Brothers of Battle Creek. New York: Pantheon, 2017.

How to Use Dyslexia and ADHD to Become a Better Leader

(p. R7) Leading a company without using email, reading memos or going to endless meetings sounds like a pipe dream. But it’s a reality for Selim Bassoul, chief executive and chairman of Middleby Corp., the Elgin, Ill., kitchen-supply maker with such popular brands as Viking and Aga Rangemaster.
Mr. Bassoul, 60, has dyslexia and attention deficit hyperactivity disorder (ADHD), conditions that weren’t diagnosed during his childhood in Lebanon, when he initially struggled in school. Years later, when he was a graduate student at Northwestern University’s Kellogg School of Management, a professor suggested he get tested, he says.
. . .
WSJ: What are some ways that having dyslexia and ADHD affects your leadership style?
MR. BASSOUL: Dyslexia has forced me to be quite conceptual, because I’m not good with detail. I think in general rather than in specific [terms]. That allows me to step back and take in the big picture rather than get bogged down in details. Because of my weaknesses and handicaps, I’ve learned other ways to accomplish the same goal at faster speed.
As a dyslexic you have no choice but to rely on others for help with detail and tactical tasks. You become a great judge of character. You have to select the best team around you.
Then you have ADHD, which makes you restless but it can also be a huge motivator for action. It prompts you to go out of the office and into the field. You find yourself constantly on the front line. I don’t like to be confined to the office. I hate meetings. I am constantly visiting customers, our field offices, our manufacturing plants. I know the operations of my customers better than them, which helps create solutions for them prior to them knowing what they need.

For the full interview, see:
Rachel Emma Silverman, interviewer. “How a Chief Executive with Dyslexia and ADHD Runs His Company.” The Wall Street Journal (Weds., May 17, 2017): R7.
(Note: ellipses added. Bold and italics, in original. The italics question is from the WSJ interviewer.)
(Note: the online version of the interview has the date May 16, 2017, and has the title “How a CEO With Dyslexia and ADHD Runs His Company.”)