If health care was provided by free market companies whose success depended on voluntarily attracting customers, instead of by bureaucratic, hyper-regulated, CYA incentivized, and competition-insulated bureaucracies, would the surreal experience reported below be as common as it is?
(p. 11) A FRIEND was recently hospitalized after a bicycle accident. At one point a nursing student, together with a more senior nurse, rolled a computer on wheels into the room and asked my friend to rate her pain on a scale of 1 to 10.
She mumbled, “4 to 5.” The student put 5 into the computer — and then they left, without further inquiring about, or relieving, my friend’s pain.
This is not an anecdote about nurses not doing their jobs; it’s an illustration of what our jobs have become in the age of electronic health records. Computer documentation in health care is notoriously inefficient and unwieldy, but an even more serious problem is that it has morphed into more than an account of our work; it has replaced the work itself.
Our charting, rather than our care, is increasingly what we are evaluated on. When my hospital switched to bar code scanning for medication administration, not only were the nurses on my floor rated as “red,” “yellow” or “green” based on the percentage of meds we scanned, but those ratings were prominently and openly displayed on printouts left at the nurses’ station.
. . .
We need to streamline our records so that they serve just one master: the patient. We should focus on the most important information in guaranteeing accuracy of diagnosis, efficacy of treatment, continuity of care and patient safety. Otherwise the content of our care will be increasingly warped by the demands of our e-record systems — and patients like my poor friend will lie in hospital beds in pain, uncomforted by the knowledge that the electronic record of that pain is satisfyingly and exactingly complete.
For the full commentary, see:
THERESA BROWN. “Patients vs. Paperwork.” The New York Times, SundayReview Section (Sun., DEC. 20, 2015): 11.
(Note: ellipsis added.)
(Note: the online version of the commentary has the date DEC. 19, 2015, and has the title “When Hospital Paperwork Crowds Out Hospital Care.”)